Behind the Build: What Valley Deck & Patio Pros Wants You to Know
What looks like a seamless backyard escape is the result of careful planning, problem-solving, and craftsmanship. From the first site visit to the final walkthrough, each step matters.
At Valley Deck & Patio, homeowners in Baltimore, Howard, and Anne Arundel Counties trust the team to guide them through the process with clarity and care. We spoke with Austin, a Territory Manager at Valley Deck & Patio, to shed light on what really happens behind the scenes—and how Valley Deck & Patio makes even the most complex patio projects feel seamless.
Thoughtful Planning Creates Smoother Projects
Austin has led luxury outdoor projects with the Valley Deck & Patio team for over three years. His favorites are those that combine multiple features—like patios with pavilions, or decks and walkways.
“These combo jobs let me use all the skills I’ve built over time,” he explains. “It’s not just about one product. It’s about how everything comes together to support the way people live outside.
The best projects begin with a homeowner who has a rough vision. “If someone comes in knowing about 70 to 80% of what they want, that’s ideal,” Austin says. “They don’t need to know product names. Just a general layout or feeling helps.”
Expectations Make All the Difference
There’s one thing Austin wishes more homeowners knew: construction is messy.
“We try to minimize it, but construction is dirty,” he says. “There will be dust, dirt, debris—it’s just part of the process.”
Add in weather delays or permit timelines, and flexibility becomes key. If your project involves electrical or gas work, permitting is required and can affect your start or completion date.
But Valley Deck & Patio prepares clients for all of this from the start—so there are no surprises once work begins.
Communication You Can Rely On
Strong communication is at the heart of every successful project. At Valley Deck & Patio, clients work with a dedicated point of contact who stays available and responsive throughout each phase.
Whether you prefer email or text, the key is keeping communication consistent and straightforward. Sticking to one method—and designating one household contact—helps avoid crossed wires, missed updates, and delays. It’s a small step that makes a big difference when it comes to keeping your project on track.
To keep things smooth, Austin recommends:
Picking one main household contact
Choosing one preferred way to communicate
Confirming design changes in writing
With these simple habits, questions get answered quickly and decisions stay clear.
Custom Fit, Not Cookie Cutter
Valley Deck & Patio doesn’t use a one-size-fits-all process. Walkthroughs and project updates are planned based on the project and the homeowner’s preferences.
“Some clients want status updates every few days. Others just want a heads-up when something big changes,” Austin says. “We adapt to the client. That’s part of the service.”
Helping You Choose with Confidence
Product selection can be one of the most stressful parts of a home improvement project—but it doesn’t have to be. Our tip: don’t overthink it! We’ve curated our material selections to include the top colors and paver styles, ensuring that no matter your choice, your project will look cohesive and blend seamlessly with your outdoor space.
Valley Deck & Patio offers both a showroom and expert guidance to help clients make confident choices.
“Some people come in knowing exactly what they want. Others need a little direction,” Austin says. “We help them get it right before materials are ordered—because that’s when money starts being spent.”
By finalizing details early, Valley Deck & Patio helps homeowners avoid costly delays and mid-project changes.
A Team That Puts Clients First
At every stage, Valley Deck & Patio is focused on building trust—not just outdoor living spaces. That means educating the client, being honest about what’s possible, and doing high-quality work that lasts.
It’s this approach that makes Valley Deck & Patio the go-to choice for homeowners looking to upgrade with confidence. Whether it’s a simple patio or a multi-phase outdoor living project, the team is committed to delivering value, beauty, and peace of mind.
Staying on Budget and on Time
One of the biggest concerns homeowners have is whether the project will stay on track. Valley understands that your time and budget matter.
“Some jobs take a few days. Others, like a custom resort-style backyard, might take a few months,” Austin shares. “But we’re transparent about that from day one.”
By setting clear expectations up front and planning every phase before work begins, Valley Deck & Patio helps minimize surprises. This kind of proactive communication gives homeowners confidence—and it’s one of the top reasons they continue to come back or refer friends and family.
Ready to Explore Your Own Patio Project?
If you're ready to create a patio space that's both functional and beautiful, and built to last, Valley Deck & Patio is here to help.
Start by checking out:
When you’re ready, schedule a consultation and chat with a Territory Manager who will guide you through each step—from concept to completion.
About the Author
With nearly two decades of experience, Valley Deck & Patio has grown into a full-service landscape design and construction company known for our custom work. Our talented team takes on the challenge of complex projects, and we are always ready to roll up our sleeves and exceed customer expectations.
